FAQ
Todas las preguntas en tu mente
¿Tienes alguna pregunta? Estamos aquí para ayudarte.
¿Cómo sé que puedo confiar en esta agencia?
La agencia de viajes Gezenthi organiza viajes con un equipo de profesionales desde hace más de 20 años. En nuestro libro se incluyen muchas experiencias de más de 2 décadas.
¿Qué tipo de tours estáis organizando?
Gezenthi Travel organiza tours desde muchas regiones de Turquía según la demanda y las solicitudes de los huéspedes.
Nuestros paquetes turísticos son el tour de Capadocia (de 1 día a 3 días)
El tour de Anatolia (de 7 días a 12 días)
Pero los más preferidos son el tour de Éfeso desde Esmirna, el tour de Pamukkale y el tour de la Virgen María y, en la temporada de verano, el tour de Çeşme y Alacati.
¿Cómo puedo hacer una reserva?
Puede realizar una reserva fácilmente a través de gezenthings.com para asistir a nuestros tours. Después de realizar la reserva, nuestro servicio de atención al cliente se pondrá en contacto con usted.
¿Cuales son las condiciones de participación en el tour?
Cualquier persona o familia de cualquier parte del mundo puede participar en nuestros viajes. No hay condiciones. Puedes hacer una reserva y vivir unas vacaciones maravillosas.
¿Por qué necesito un agente de viajes?
Si quieres hacer un tour sin estrés y sentirte seguro con un guía local y además los especialistas en organización de Gezenthi Travel te ayudarán en todo lo que necesites.
¿Qué incluyen sus paquetes de vacaciones?
El contenido del paquete varía de un tour a otro, pero puedes acceder al itinerario completo si haces clic en el tour que te interesa.
What payment methods do you accept?
The deposit payment will be paid when the reservation is made. We accept Visa, Access, Mastercard, or Cash, also Money Order (transfer).
Who do I contact if I miss my flight due to unforeseen circumstances or any trouble?
There are some of the links are attached to the website, you can use them. Also, phone numbers and mail addresses are going to deliver to you at the first stage of your booking.
Which companies you are partnering with?
Gezenthi Travel’s global partners are TripAdvisor, TUI, Viator, GetYourGuide, Paximum, Musement, Turkish Airlines, Pegasus Airlines, Sunexpress and Corendon Airlines etc.
Do your organization specialists book airfare and hotel accommodation or transfer?
Actually, we do. If you need any help with these subjects, you can ask the specialists that you are in contact with.
How many hours do the tours last?
Gezenthi Travel tours vary according to tour options. There are realistic details on the tour pages
What Should I Do After Reservation?
After your reservation is made, our customer representative will reach you and transfer the information and details during the tour and tour to you. Please provide correct contact addresses
Payments
What are your payment methods?
We have 3 different payment methods. Online secure payment by debit card, payment by deposite and payment at the start of the tour.
Is Online Payment Safe?
Your online payments are protected by an SSL certificate and you can make hassle-free payments with the 3D payment method.
Will I pay the price I see?
Yes. You will pay the price you see on the payment screen.
Can I take more than one tour?
Yes. To purchase more than one tour, you can make a reservation by adding the tour you want to your cart.
What payments do you accept?
In addition to payment methods such as debit card, credit card and money order, you can pay at the start of the tour.
Is there installment for credit card?
Depending on your bank, installments are available with many banks. Please check beforehand.
Can I pay later?
After your reservation is made, you can pay at the start of the tour.
Can I Cancel a Tour?
Yes. You can cancel your tour whenever you want.
Can I Change the Reservation Date?
You can change your reservation to the date you want by contacting our customer representative.
Can I get a refund in case of tour cancellation?
Yes, you can get your payment back without interruption in case of tour cancellation.24 hours befores, and depend on your tour reservation.
Do tour prices include entrance tickets?
We offer packages for many tours including tickets and transfers. But we still have some alternative tours. Please check the tour programs for this.
Are you billing?
Yes, we are official agents and we issue invoices.
Tours
Title or Question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.Which regions do you have tours to?
We have tours to many regions of Turkey. For more information, visit betsnanys.com/destination.
Who will meet us on tours?
Our transfer vehicle and professional guide will meet you at the beginning of the tour.
What are the extra fees?
Check personal expenses and external expenses included in tour packages.
Ephesus Entry prices?
Ephesus entrance prices change regularly. Please check the current price list https://muze.gov.tr/muze-detay?DistId=EFS&SectionId=EFS01 to follow.
Ephesus Terrace Houses Fee
Terrace houses in the ancient city of Ephesus can be visited for an extra entrance fee.
How many hours does it take to visit Ephesus?
Visiting the ancient city of Ephesus, accompanied by a professional tourist guide, varies between 4 and 6 hours.
I'm having trouble with my part, what should I do?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
How long does it take to ship to me?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
Are Ephesus Tour and Virgin Mary tour available on the same day?
Yes. We have a tour that covers visiting both regions on the same day.
Is Pamukkale Antique Pool Included in the Price?
Yes. The ancient pool can be used with an extra fee. The current price is 200 Turkish lira for 2023.
What currency are tours sold in?
Our tours are generally seen on the website in euro. But you can pay by converting your own currency.
Why should I choose you?
We have been professionally serving thousands of our guests for 24 years without any problems. We have the highest satisfaction score on all platforms in our field. Tripadvisor