Terms and Conditions
As per Consumer (Customer) Protection Law No. 6502 and Regulation dated 01.14.2015 on Package Tour Contracts, the Customer has been informed fully as indicated in the Company website before the Contract being drawn; consequently, Contract has been signed as per below conditions.
Easy Guide to Your Package – Day – Multiday Travel Contract
According to Turkish Tourism Law, the combination of travel services offered to you is a package tour. Additionally, Law No. 1618 regulates the provisions concerning travel agencies and the Association of Travel Agencies. You will therefore benefit from all the rights granted by culture and Tourism Ministry that apply to packages, as transposed into the Turkish Tourism Law. Gezenthi Travel Agency and the organizer guarantee a smooth and enjoyable experience for your entire vacation package.
For your peace of mind, Gezenthi Travel Agency and the organizer are legally required to have financial protection in place. This means you'll get a full refund for your trip if they go out of business, and if your package includes transportation, they're also obligated to take you home safely.
For more information on your essential rights under article number of 1618, see: [https://www.ktb.gov.tr/?_Dil=2].
Reserving our service on our website, the guests will receive that information.
Passengers will receive all necessary information about the package before signing the package travel contract.
The organizer and the retailer are responsible for the proper performance of all travel services included in the contract.
Passengers will be provided with an emergency phone number or details of a point of contact where they can contact the organizer or retailer.
Passengers may transfer the package to another person with reasonable notice and possibly subject to additional costs.
The price of the package can be increased only if certain costs increase (for example, fuel prices) and if this possibility is clearly provided for in the contract, and in any case, the price cannot be changed at least 20 days before the start of the package.
Additionally, at any time before the start of the package, travelers may terminate the contract by paying an appropriate and justified termination fee.
If, after the start of the package, key elements of the package cannot be provided as planned, passengers must be offered other appropriate services at no additional cost.
Annex 1: Part A - Standard Information Form for Contracts Relating to Travel Services Referred to Turkish Tourism Law 1618
If you purchase this travel service, you will benefit from the rights granted by the Turkish Tourism Law. The organizer and the retailer will be fully responsible for the proper performance of the travel service.
In addition, as required by law, Gezenthi Travel Agency and the organizer have protection to refund your payments if they become insolvent.
Reserving our service on our website, the guests will receive that information
Passengers will receive all necessary information about the package before signing the package travel contract.
The organizer and the retailer are responsible for the proper performance of all travel services included in the contract.
Passengers will be provided with an emergency phone number or details of a point of contact where they can contact the organizer or retailer.
Passengers may transfer the package to another person with reasonable notice and possibly subject to additional costs.
The price of the package can be increased only if certain costs increase (for example, fuel prices) and if this possibility is clearly provided for in the contract, and in any case, the price cannot be changed at least 20 days before the start of the package.
Additionally, at any time before the start of the package, travelers may terminate the contract by paying an appropriate and justified termination fee.
If, after the start of the package, key elements of the package cannot be provided as planned, passengers must be offered other appropriate services at no additional cost.
GENERAL TERMS AND CONDITIONS OF SALE (B2C) from January 01st, 2024
Introduction
General Terms and Conditions of Sale (hereinafter referred to as "TCS"), Uysel Turizm Sanayi and Ticaret Incorporation (hereinafter Gezenthi Travel Agency") which has its registered office at Sair Esref Bulvari No:57 D.2 Alsancak 35220 Izmir/Turkiye and is registered with Izmir Chamber of Commerce with number 1530301). It is offered to the Customer (hereinafter referred to as "Customer"). Customers mean final customer, tour leader, foreign travel agency, foreign tour operator.
Gezenthi Travel Agency can be contacted via email at the following address: info@betsnanys.com or by phone at the following number: +90 (0)544 665 9333.
Gezenthi Travel Agency offers tourist services, in particular excursions, excursions, visits, leisure activities and dining and cultural discovery activities, directly or indirectly through affiliated websites (hereinafter referred to as "Services").
This TSC governs the contractual relations (hereinafter referred to as the "Agreement") between Gezenthi Travel Agency and the Client (hereinafter referred to together as the "Parties" and individually as the "Parties").
Before entering into an agreement, we clearly communicate our Terms and Conditions (TCS) to all customers. By placing an order (referred to as the "Order" hereafter), you fully accept these TCS, and they supersede any other agreements. Or When customers purchase the order, they are deemed to have viewed and accepted the sales contract on the website.
The terms and conditions of all services of Gezenthi Travel Agency comply with the requirements of Law No. 1618, which determines the conditions for the performance of activities related to the organization and sale of tours, travel packages and activities subject to Articles 1618 of the Turkish Tourism Law.
Article 1 – Reservation
All tours and excursions must be booked in advance.
Booking any of our services constitutes acceptance of these General Terms and Conditions of Sale.
Reservations will only be considered valid upon the customer receiving the receipt and confirmation of the reservation sent by betsnanys.com or its affiliated websites.
Tours and excursions can be booked via:
The booking center (by telephone or by sending an email):
Booking requests can be made on:
Our websites at https://betsnanys.com www.gezenthings.com www.izmircityvision.com and www.transpotairportizmir.com
by email at info@betsnanys.com
by telephone at +90 544 665 93 33 via WhatsApp
Booking requests must specify:
the tour code and tour name
the date, the time and language of the desired tour
the number of participants (adults, children and infants)
the last names, first names and dates of birth of all customers
the complete pick-up address for Premium Tours or tours which include a pick-up location.
as well as the telephone numbers and email addresses of all customers, so that the customers can be reached in case of emergency.
Agencies and points of departure/sales:
Booking can also be done directly through our agencies (see Article 15: Our agencies and points of departure/sales).
The data collected from customers is the same data which must be provided when using our booking center.
Booking with pick-up at the place of residence:
For reservations that include pickup at the place of residence, information about the customer's accommodation address and telephone numbers must be sent via e-mail to info@gezethi.com at least 48 hours before the tour date.
* If the vehicle sent to the place of residence has difficulty in transportation, a point not far from the place of residence can be given to the customers as a pick-up point. The customer is deemed to have accepted this condition when making the reservation.
For reservations made less than 48 hours before the tour date, please contact the operations center at +90 544 665 93 33.
If this mandatory pick-up information is not provided, pick-up will be done by our agency located in Gezenthi Travel Agency address.
No refund will be provided.
Article 2 – Cancellation and modification policies
For reservations made through the website:
Need to cancel or modify your bus or minibus tour booking?
No problem! To cancel or change your reservation, simply visit the betsnanys.com contact page and follow these steps:
Select "Private person" and "My question concerns a booking made on betsnanys.com".
In the message, clearly state your request: "Cancel" or "Modify" your booking.
Include important details for easy reference:
Booking number
Your full name
Tour date
Our team will receive your request and promptly assist you further.
For all other reservations:
Tour or excursion cancellations should be sent by e-mail to info@betsnanys.com.
Cancellations made by phone will not be accepted.
Cancellation and change fees will be calculated as of the date the email is received and according to the table below:
Cancellation and modification fees
All Daily Tours
Until 24 Hours Free of Charge
After this period Non-Refundable
Event Tickets
cancelable, Non-refundable
Lunch and Tours Multiday with hotel accommodation
Until 14 Days Free of Charge
From 13 Days to D-Day Non-Refundable
Group Excursion (associations, employee committees, companies, etc.)
Until 31 Days Free of Charge
From 29 Days to 16 Days %50 Refundable
From 15 Days to D-Day Non-Refundable
Multiple-day excursions, including hotel services.
Until 31 Days Free of Charge
From 30 Days to 16 Days %50 Refundable
From 15 Days to D-Day Non-Refundable
Gezenthi Travel Agency reserves the right to cancel or change certain tours without notice if this is necessary to ensure the comfort or safety of passengers, in particular in the event of force majeure, strikes, natural disasters, cultural events, administrative decisions, or unexpected closures. Force majeure refers to any event outside the control of the affected party, of an unpredictable, irresistible, and insurmountable nature, which prevents Gezenthi Travel Agency from performing all or part of its obligations under this contract.
If Gezenthi Travel Agency cancels a tour, customers can request a refund of their tickets or booked packages.
Regarding Izmir Boat Trip, Patmos, Samos etc. Island Tours and all activities connected with sea rules, since cruises are subject to navigation rules, the service company reserves the right to determine whether the rivers are navigable. Cruises may be canceled or modified at any time, starting from the date of booking, including the day scheduled for departure, in accordance with the rules set out above or in the event of bad weather conditions that may endanger the safety of passengers on these cruises.
The organizer or agency may cancel the trip if the minimum number of participants is not registered:
• Twenty days before departure date for trips longer than 6 days.
• Seven days before departure date for trips of 2 to 6 days.
• Forty-eight hours before departure date for 2-day trips.
• 12 hours before departure time (according to Izmir Local Time) for day trips
To the extent provided by applicable law, passengers will be refunded for all amounts paid, but will not be entitled to compensation.
Article 3 – Prices
The prices include all the services indicated in the description of each tour or service.
The prices mentioned are quoted per person and in euros unless otherwise specified.
These prices include VAT.
The prices mentioned on this website are only valid for bookings made directly online, on the website.
The promotions displayed on the website are valid only on the website and may not be claimed on another sales channel. These prices have certain features, including dates that will be mentioned.
Article 4 – Children’s rates
Prices for children are valid for ages 3 to 7 unless stated otherwise in the description of each product. In some cases, age may vary. For more information, please see the tour details mentioned on the website.
Children under 3 years old (infants) are free. However, a reservation is required to guarantee the availability of a child seat, which is mandatory according to Turkish regulations. Babies cannot ride on their parents' laps in minibuses. Meals are not included and must be paid at the property for an additional fee.
Article 5 – Operations and departure time
For excursions departing from departure point:
Customers must arrive at the meeting point 10 minutes before the starting time for all tours and activities.
Premium excursions in shared or private minibuses:
Customers who are staying in a private apartment must arrive in the hotel lobby or at the main entrance of the building at least 15 minutes before departure.
For on-site departure tours:
Customers must arrive on site at least 15 minutes in advance.
Under no circumstances can we be held responsible for delays, traffic disturbances, strikes, demonstrations, unexpected business closures or weather warnings caused by an event beyond our company's control.
For operational management reasons, we need to know passengers' local contact information (mobile phone number, email address and hotel location). This information must be specified at the time of booking (see Article 1).
According to our Privacy Policy, Gezenthi Travel Agency undertakes not to use this information for commercial purposes.
Article 6 – Payment terms
Payment must be made, in full and by one of the available payment methods, at the time of booking.
Article 7 – Transfer of the Contract
In accordance with the Travel Agencies Law No. 1618 in Turkey, you can transfer this contract, if it has not been implemented and up to seven days before departure, by notifying the agency within a reasonable time of your desire to transfer the contract to a person who meets the same conditions as you. You and the recipient of the transfer remain jointly and severally responsible for payment of the contract balance and transfer costs, of which we will inform you.
Article 8 - Customers with reduced mobility
Only certain excursions are equipped to accommodate customers with reduced mobility. It is strongly recommended to always check at the time of booking whether the tour offers the option for customers with reduced mobility.
Customers with reduced mobility must be accompanied by an able-bodied person. Guides, escorts, and bus drivers are not authorized to assist customers with reduced mobility.
For us to offer the best possible service, it is essential for customers to inform Gezenthi Travel Agency when booking equipment for people with reduced mobility. Otherwise, the passenger may be refused access and returned at his/her own expense.
If there is no suitable means of transport, the customer must be able to board independently, with the assistance of another person.
At the time of booking, information about the type of equipment used must be provided to the Gezenthi Travel Agency booking service (please specify the dimensions of the wheelchair, whether it is electric or mechanical and if it can be folded), so that we can offer the most suitable service.
Non-folding wheelchairs will not be accepted on board.
Similarly, guide dogs will only be accepted if Gezenthi Travel Agency is informed at the time of booking and if a guide dog card is presented.
Article 10 – Liability
Within the limits provided by governing law, Gezenthi Travel Agency cannot be held liable for failure to perform the Agreement in the event of force majeure, as defined in Article 1618 of the Turkish Travel Agency Law and Turkish case law, or in the event of damage caused by a third party outside its control or due to improper or non-compliant use of the Services by the Customer, in breach of Gezenthi Travel Agency’s instructions.
Personal items
Gezenthi Travel Agency and its providers cannot be held liable for the loss or theft of personal items or luggage during transport, tours and excursions, and we are not obliged to find or to return personal items.
All costs incurred about lost or stolen personal items shall be borne by the customer.
Only small bags are allowed, in accordance with the regulations for national museums and monuments.
Customers may not leave their luggage in our agencies or in our buses during the tours.
Tours outside of Turkish territory
For tours outside of Turkish territory, it is the customer’s responsibility to verify that he/she has the necessary documents for his/her stay (a current identity card or a passport with visa if necessary).
Discontinuance of tours
No refund will be given if the customer chooses to discontinue the route or service during the provision of service.
A customer’s voluntary departure from the tour will release Gezenthi Travel Agency from any obligation and from any liability for any incident that may occur after the customer’s departure and will result in the customer waving any recourse against Gezenthi Travel Agency.
Customer delay
Any delay will be discontinuation of the tour due to the customer’s voluntary departure and will have the same result. In this event, Gezenthi Travel Agency shall therefore be relieved of all liability and the customer must return at his/her own expense.
Drugs and alcohol
The customer undertakes to behave in a way that is not contrary to the rules of common sense and follows the current laws and regulations, in particular the bans on smoking, alcohol consumption and the transport of dangerous goods.
Gezenthi Travel Agency reserves the right to disembark any passenger who violates the regulations and/or whose behavior is clearly likely to put other passengers, the driver or a third party at risk, without this passenger being able to claim compensation or reimbursement.
We would like to remind you that alcohol abuse is dangerous for your health. Gezenthi Travel Agency cannot be held liable for any behavior or accidents that may occur to customers while intoxicated or under the influence of drugs, or for any damage these customers may cause.
Article 10 – Insurance
Foreign guests are required by law to provide their own insurance when entering the borders of Türkiye. It is the responsibility of the customer and the customer's insurance company to ensure that the necessary interventions are made by activating their insurance in case of any accident that may occur.
All provisions of the vehicle seat insurance to be provided apply to customers exactly.
Article 11 – Türkiye Data Protection Act
The provisions concerning the protection of personal data set forth in the Turkish Data Protection 6698, as amended and the European Regulation on the protection of personal data of 27 April 2016 which entered into force on 25 May 2018 (“GDPR”) are found in the document attached entitled “Privacy Policy”, accessible on the Website.
Article 12 – Applicable law
These TCS are governed and interpreted in accordance with Turkish law, without considering conflicts of law.
If any provision of these TCS or its application to any person or circumstance is judged null and void, this nullity will not concern the other provisions or applications of these TCS, which will remain in force, independently of the provision judged null and void. To this end, the provisions of these TCS are declared stand-alone.
In the event of a dispute arising when interpreting and/or performing these TCS or in relation to these TCS, the User can decide to seek to settle said dispute with the Company through traditional mediation proceedings or any other alternative means of dispute settlement.
The User is informed that:
- To allow a dispute to be examined by the mediator, the User must justify that he has made a written claim to the Company or keep written proof of measures taken
- The request must be founded and lawful
The User can bring the matter before the mediator within a maximum period of one year following the Company’s written claim.
Finally, if this mediation procedure fails or if the User wishes to bring proceedings, the Turkish Code of Civil Procedure will apply.
Article 14 - Claims
In case of complaints about an invoice, the Customer is invited to contact Paris City Vision by email at the following address: info@betsnanys.com.
Requests sent to another email address will not be considered.
Billing claims:
Please contact the following email address: info@betsnanys.com
Article 15: points of departure/sales
Gezenthi Travel Agency address
Clock Tower of Izmir
Izmir Airport
Izmir Port
Kusadasi Port
Privacy Policy
At Izmir City Vision (Gezenthi Travel Agency), we strongly believe in protecting consumer privacy. That’s why we only ask you for information related to the services we provide. We never sell, rent, share, trade or give away any of your personal information to anyone. This privacy policy describes what information we collect from you, how it is used and what security measures we take to protect it.
IP Addresses & Cookies
In order for us to provide an attractive and easy-to-navigate website, we must occasionally use our visitors’ IP addresses for purposes such as optimizing our use of search engines or diagnosing problems with our server. Furthermore, to better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website. Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems, browser types, etc. This data does not personally identify you in any way. You can choose not to accept cookies by disabling them in the settings of your web browser.
Newsletter and competitions
If you subscribe to our newsletter or enter one of our competitions, we will ask for your name, email address and country of residence. This information is used to send you information about our company, products or other items that may be of interest to you. We will not contact you more than once monthly. Our newsletters may occasionally contain links to other websites. Nordic Visitor is not responsible for any content or privacy policy on other such websites.
If you no longer wish to receive our newsletters, you may opt-out at any time by clicking on the “unsubscribe” link found at the bottom of each newsletter. You may also request to be removed from our mailing list by emailing us at info@gezenthi .com
Orders & Payments
When you place an order on our website, we require contact information, such as your name and e-mail address and, in some cases, partial or full postal address or telephone number. This information is only used to contact you with information about your order. In rare cases, we may need to share your contact information with suppliers of booked services from your tour. Otherwise, we do not sell or share this information with any third parties.
At the time of booking, we also ask you for payment information such as credit card number or bank transfer details. We use the utmost level of online security to safeguard your personal data.
Online Security
Our website, izmircityvision.com and betsnanys.com are protected by the utmost level of online security, meaning your personal data is safe with us. All transactions on the site are secured by SSL encryption and any data we gather from users is securely stored and safeguarded by the best firewalls available.
All Rights Reserved
No content on our website may be used or reproduced for any commercial purposes. Izmir City Vision (Gezenthi Travel Agency) reserves the right to amend this privacy policy at any time.